The Bottom Drawer

Terms & Conditions

Terms & Conditions

 

Returning an item to The Bottom Drawer


Our top priority is always customer satisfaction and with this in mind we always handle all enquiries and orders with efficiency and to the best of our ability. We always hope that you are 100% satisfied with your purchase but recognise that there can be certain issues with the goods once they are received. We are therefore happy to offer you a full refund or exchange if you are not entirely satisfied with your items.

We must stress that in order to qualify for a refund, all items must be returned to us in perfect condition, in their original packaging, unworn and with all the labels still attached.  Please fill out our returns form.

The item must be returned within 14 days of purchase and a copy of the receipt should be enclosed in the parcel. All successfully returned items can only be credited to the account originally used to purchase the items. We are also unable to refund any shipping charges. (It is adviseable to use an insured method of delivery since The Bottom Drawer will not be responsible for lost or damaged parcels).

With exchanges, your new item(s) will be despatched to you as soon as we receive your returning package and any additional payment which is required.

Please note, for sale items and special orders we only offer a credit note or exchange - no refunds will be given.